Supported Accommodation and Domiciliary Care Services
Quality Reliable Care Domiciliary Care Service is a CQC registered service providing support for individuals in their own homes in the Little Common area of Bexhill, Ninfield and St Leonards on Sea.
QRC provides 24 hours needs led care for people within their own homes.
Our aim is to provide an extensive range of high quality care and support for our service users. We believe that every service user is entitled to a service that enables them to develop, in an environment that is safe, caring and where they are supported to make progress towards greater independence. The service encourages each individual to achieve their own personal goals, ambitions and desires by means that are valued in our society. These beliefs are consistent throughout our services.
We aim to offer these individualised services by involving the service users themselves and where appropriate, their representatives and families in a person centred care planning process.
QRC supports service users to maintain a tenancy agreement, thus to enable each individual to live within the community in a safe environment where each individual can be supported appropriately.
QRC provides support to ensure the tenants (service users) are safe in their own home, have an increased awareness of risks but are supported to implement advice, guidance and strategies to reduce the risk to each individual based on their current environment.
The Group Manager is Kevin May, who has worked in the Health & Social care field for over thirty years and during that time has held the post of Registered Manager of a number of services in both Kent & East Sussex. Amongst many qualifications he holds are:
City & Guilds 9285 Certificate in Teaching Basic Skills;
NVQ Level 4 -Training & Development
City & Guilds 9282/3 Initial Certificate in Teaching Basic Skills
NVQ Level 4 – Health & Social Care
Registered Managers Award
The Registered Manager is Rebecca Chiweda. Rebecca has spent over 18 years working in the care sector in a variety of posts which have included Support Worker, Night Support Worker, Senior Support Worker and Service Coordinator. Rebecca attained a level 2 and a level 3 qualification in Health and Social Care prior to achieving a Diploma level 5 management qualification in Health and Social Care. Rebecca has worked in a variety of care settings with service users whose diagnosis includes autism, down syndrome, learning and physical disabilities as well as supporting service users who have an acquired brain injury.
The Service Coordinator is Lauren Percival. Lauren has worked for QRC for 10 years, commencing work as a support worker, progressing to a senior support worker and then Head of Care in the residential service before being appointed to the role of Service Coordinator. Lauren has achieved the following recognised qualifications, diploma levels 2 and 3 in Health and Social Care, a level 3 diploma in Team Leading and a level 5 diploma in Leadership and Management. In addition Lauren has achieved over 30 service specific courses. Lauren has worked in a variety of care settings with service users whose diagnosis includes autism, down syndrome, learning and physical disabilities as well as supporting service users who have an acquired brain injury.
QRC Dom Care employs a range of experienced staff who include:
• 3 Senior Support Workers / Shift Leaders – who have had a number of years’ experience working in Adult Social Care and are either working towards or have achieved Diploma / NVQ Level 3.
• 30 full and part time support workers – 20 of whom have achieved either an NVQ Diploma level 2 or 3 qualification.
The training department is managed by Amy Cottingham who has a number of years’ experience of working in Adult Social Care. Amy holds a diploma 5 in Health & Social Care along with a teaching qualification and is qualified both as an assessor and also to deliver a number of training courses. The organisation offers a comprehensive induction program including the completion of the Care Certificate for newly recruited staff and the opportunity to for all staff to participate in a detailed and in-depth training programme, throughout their careers with Quality Reliable Care, ensuring that the staff team are trained and equipped to deliver the highest quality of care and support to service users at all times.
Staff receive regular and ongoing training which includes essential training such as safeguarding, infection control and moving and handling. They also receive training which is specific to the needs of the people living at each service, this includes autism, diabetes, positive behavioural support, pressure area management, continence care and end of life care training.
Staff employed by Quality Reliable Care are committed to a philosophy of care that:
Promotes Person Centred Care
Promotes anti-discriminatory practice
Maintains confidentiality of information
Promotes and supports an individual’s right to dignity, independence and safety
Acknowledges people’s personal beliefs and identities
Protects individuals from abuse
Provides effective communication and relationships
Provides individualised care
Each individual’s daily living skills are assessed in order for the support to be appropriate. This can include maintaining a routine, personal care, cooking and preparing food, house-keeping and laundry, finance budgeting and paying bills, accessing the community, sourcing activities, training or employment.
Each building has smoke detectors. The staffing team will advise service users of the procedure in the event of a fire. If an alarm should sound, unless there is immediate danger, those present in the building should stay where they are and a member of staff will assist them to move to a safe area.
Within each service there is a member of staff responsible for facilitating information and liaising with key workers to arrange a range of activities for each individual to participate in should they wish. This includes both individual activities and group activities where service users are supported as required to enable them to participate in activities and increase their integration into the local community and expand their own social networks should they so wish.
It is inevitable that during the course of their work Support Workers will access information about service users that may be of a personal or sensitive nature. QRC employees are made fully aware of the organisations Confidentiality Policy. Service Users should be aware that there are times when confidential information has to be disclosed to other parties for the benefit of them as individuals and this is outlined in the policy. Any notes recorded about the service users within our care will be freely accessible to those concerned. Any records or notes pertaining to individualised care will be kept in the service users care plan. Service users are encouraged to participate in the creation and review of their person centred care plans. With the Service user’s permission, relatives and friends may also add any comments in order to ensure that we are providing a service that reflects choice and customs and maintains independence, dignity & privacy.
Quality Reliable Care operates a no smoking policy within it services. For those Service Users wishing to smoke, they are able to do so in a designated smoking area, outside of each respective building.
Quality Reliable Care has systems in place to monitor quality and obtain feedback within its services from service users, relatives of service users, staff and stakeholders. Each service is required to complete audits on a monthly basis which are forwarded to the Group Manager to review. Should information received not reflect the information contained within the live reporting systems employed by the organisation then a formal inspection of the service will take place and any shortfalls being highlighted in a written report containing a detailed action plan for staff, the service coordinator and landlord to follow in order that each individual service remains safe, effective and well led.
QRC Dom Care is inspected by the Care Quality Commission (CQC) and when last inspected was found to be fully compliant within the standards inspected.
Inspection reports can be found on the CQC website and copies are available upon request from the Registered Manager.
The Commission may be contacted at any time by any member of the public.
CQC National Customer Service Centre
Newcastle upon Tyne
Telephone: 03000 616161
Fax: 03000 616171
Each client is assessed individually to establish their hours of support required each day.
See what our service users have been getting up to across our homes!
To find out more about our services or employment positions, please contact us today and a friendly member of staff will be in touch!