Eastbourne Homes
Quality Reliable Care Domiciliary Care Service in Eastbourne is a CQC registered service providing support for individuals in their own homes and in the community.
We currently support clients in three services, one a shared home and two other properties, one of which contains a shared flat and two single occupancy flats and the other containing five single occupancy flats.
We support individuals aged over 18 years and can provide a 24 hour needs lead care service for people within either environment.
Our aim is to provide an extensive range of high quality care and support for our service users. We believe that every service user is entitled to a service that enables them to develop, in an environment that is safe, caring and where they are supported to make progress towards greater independence. The service encourages each individual to achieve their own personal goals, ambitions and desires by means that are valued in our society. These beliefs are consistent throughout our services. We aim to offer these individualised services by involving the service users themselves and where appropriate, their representatives and families in a person centred care planning process.
QRC supports service users to maintain a tenancy agreement, thus to enable each individual to live within the community in a safe environment where each individual can be supported appropriately.
QRC provides support to ensure the tenants (service users) are safe in their own home, have an increased awareness of risks but are supported to implement advice, guidance and strategies to reduce the risk to each individual based on their current environment.
Does not represent accurate meals and dining at the location.
Meal times are flexible and the menus offer choice and variety. Service Users may request food not on the menu by prior discussion and arrangement with staff.
The kitchen is open 24 hours for hot and cold beverages and snacks.
“People were supported to do their own shopping and be involved in food preparation where they had capacity they make their own decisions around food. People with communication difficulties were supported with the use of picture cards to be involved in menu planning.” (CQC Report)
Within each service there is a member of staff responsible for facilitating information and liaising with key workers to arrange a range of activities for each individual to participate in should they wish. This includes both individual activities and group activities where service users are supported as required to enable them to participate in activities and increase their integration into the local community and expand their own social networks should they so wish.
A fire risk assessment has been carried out on each property and recommendations followed. Each property has installed as standard a fire detection system which is tested and maintained in line with current legislation (Fire Reform Act 2005).
The staffing team will advise service users of recommended procedures to follow in the event of a fire.
Quality Reliable Care operates a no smoking policy within it services. For those Service Users wishing to smoke, they are able to do so in a designated smoking area, outside of the building.
The Group Manager is Kevin May, who has worked in the
Health & Social care field for over thirty years and during that time has
held the post of Registered Manager of a number of services in both Kent &
East Sussex. Amongst many qualifications he holds are:
City & Guilds 9285 Certificate in Teaching Basic
Skills;
NVQ Level 4 -Training & Development
Assessors Awards
City & Guilds 9282/3 Initial Certificate in Teaching
Basic Skills
NVQ Level 4 – Health & Social Care
Registered Managers Award
The Registered Manager is Rebecca Chiweda. Rebecca has
spent over 18 years working in the care sector in a variety of posts which have
included Support Worker, Night Support Worker, Senior Support Worker and
Service Coordinator. Rebecca attained a level 2 and a level 3 qualification in
Health and Social Care prior to achieving a Diploma level 5 management
qualification in Health and Social Care. Rebecca has worked in a variety of
care settings with service users whose diagnosis includes autism, down syndrome,
learning and physical disabilities as well as supporting service users who have
an acquired brain injury.
The Service Coordinator is Charlotte Clark, who joined QRC
in 2020 and has been employed at Valley View Barn as a senior support worker.
Prior to joining QRC Charlotte had been employed supporting elderly people in
the community and had also previously worked in both the retail and hospitality
sectors where she held positions of responsibility. Since joining QRC Charlotte
has worked hard to achieve a Health & Social Care level 5 diploma
qualification in management.
Quality Reliable Care employs a range of experienced staff
at who include:
Senior Support Workers – who have had a number of years’
experience working in Adult Social Care and are either working towards or have
achieved Diploma / NVQ Level 3.
20 full time support workers – 9 of whom have achieved
either an NVQ level 2 or 3 qualification.
Staff receive regular and ongoing training which includes essential training such as safeguarding, data protection, infection control and moving and handling. They also receive training which is specific to the needs of the people living at each service, this includes autism, diabetes, and positive behavioural support.
The training department is managed by Amy Cottingham who has a number of years’ experience of working in Adult Social Care. Amy holds a diploma 5 in Health & Social Care along with a teaching qualification and is qualified both as an assessor and also to deliver a number of training courses. The organisation offers a comprehensive induction program including the completion of the Care Certificate for newly recruited staff and the opportunity to for all staff to participate in a detailed and in-depth training programme, throughout their careers with Quality Reliable Care, ensuring that the staff team are trained and equipped to deliver the highest quality of care and support to service users at all times.
Quality Reliable Care has systems in place to monitor quality and obtain feedback within its services from service users, relatives of service users, staff and stakeholders. Each service is required to complete audits on a monthly basis which are forwarded to the Group Manager to review. Should information received not reflect the information contained within the live reporting systems employed by the organisation then a formal inspection of the service will take place and any shortfalls being highlighted in a written report containing a detailed action plan for staff, the service coordinator and landlord to follow in order that each individual service remains safe, effective and well led.
QRC Dom Care is inspected by the Care Quality Commission (CQC) and when last inspected was found to be fully compliant within the standards inspected.
Inspection reports can be found on the CQC website and copies are available upon request from the Registered Manager.
Each individual’s daily living skills are assessed in order for the support to be appropriate. This can include maintaining a routine, personal care, cooking and preparing food, house keeping and laundry, finance budgeting and paying bills, accessing the community, sourcing activities, training or employment.
Staff employed by Quality Reliable Care in Eastbourne are committed to a philosophy of care that:
Promotes Person centred Care
Promotes anti-discriminatory practice
Maintains confidentiality of information
Promotes and supports an individuals right to dignity, independence and safety
Acknowledges people’s personal beliefs and identities
Protects individuals from abuse
Provides effective communication and relationships
Provides individualised care
It is inevitable that during the course of their work Support Workers will access information about service users that may be of a personal or sensitive nature. QRC employees are made fully aware of the organisations Confidentiality Policy. Service Users should be aware that there are times when confidential information has to be disclosed to other parties for the benefit of them as individuals and this is outlined in the policy. Any notes recorded about the service users within our care will be freely accessible to those concerned. Any records or notes pertaining to individualised care will be kept in the service users care plan. Service users are encouraged to participate in the creation and review of their person centred care plans. With the Service user’s permission, relatives and friends may also add any comments in order to ensure that we are providing a service that reflects choice and customs and maintains independence, dignity & privacy.
The Commission may be contacted at any time by any member of the public.
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Fax: 03000 616171
www.cqc.co.uk
Each client is assessed individually to establish their hours of support required each day.
