Quality Reliable Care Domiciliary Care Service in Eastbourne is a CQC registered service providing support for individuals in their own homes and in the community.
We currently support clients in three services, one a shared home and two other properties, one of which contains a shared flat and two single occupancy flats and the other containing five single occupancy flats.
We support individuals aged over 18 years and can provide a 24 hour needs lead care service for people within either environment.
QRC supports service users to maintain a tenancy agreement, thus to enable each individual to live within the community in a safe environment where each individual can be supported appropriately.
QRC provides support to ensure the tenants (service users) are safe in their own home, have an increased awareness of risks but are supported to implement advice, guidance and strategies to reduce the risk to each individual based on their current environment.
The Registered Manager is Kevin May, who has worked in the Health & Social care field for over twenty five years and during that time has held the post of Registered Manager of a number of services in both Kent & East Sussex. Amongst many qualifications he holds are:
City & Guilds 9285 Certificate in Teaching Basic Skills;
NVQ Level 4 -Training & Development
City & Guilds 9282/3 Initial Certificate In Teaching Basic Skills
NVQ Level 4 – Health & Social Care
Registered Managers Award
The Service Coordinator is Lisa Bruce, who joined QRC in 2015 and has been employed at Victoria Drive as a senior support worker. Lisa achieved a level 2 diploma in Health & Social Care, followed by a team leading qualification and has recently achieved a Diploma level 5 in management qualification in Health & Social Care.
Quality Reliable Care employs a range of experienced staff at who include:
5 Senior Support Workers – who have had a number of years’ experience working in Adult Social Care and are either working towards or have achieved Diploma / NVQ Level 3.
14 full time support workers – 9 of whom have achieved either an NVQ level 2 or 3 qualification
Quality Reliable Care places a great emphasis on the training and development of its staff team and as such the organisation has created its own training department providing staff with access to all mandatory, and a number of service specific, training courses. The training department is managed by Romayne Fillery who has over 20 years’ experience of working in Adult Social Care both as a deputy manager and training facilitator. Romayne has achieved a diploma 5 in Health & Social Care and is qualified both as an assessor and also to deliver a number of training courses. The organisation offers a comprehensive induction program including the completion of the Care Certificate for newly recruited staff and the opportunity to for all staff to participate in a detailed and in depth training programme throughout their careers with Quality Reliable Care, ensuring that the staff team are trained and equipped to deliver the highest quality of care and support to service users at all times.
Staff employed by Quality Reliable Care in Eastbourne are committed to a philosophy of care that:
Promotes Person centred Care
Promotes anti-discriminatory practice
Maintains confidentiality of information
Promotes and supports an individuals right to dignity, independence and safety
Acknowledges people’s personal beliefs and identities
Protects individuals from abuse
Provides effective communication and relationships
Provides individualised care
Each individual’s daily living skills are assessed in order for the support to be appropriate. This can include maintaining a routine, personal care, cooking and preparing food, house keeping and laundry, finance budgeting and paying bills, accessing the community, sourcing activities, training or employment.
Within each service there is a member of staff responsible for facilitating information and liaising with key workers to arrange a range of activities for each individual to participate in should they wish. This includes both individual activities and group activities where service users are supported as required to enable them to participate in activities and increase their integration into the local community and expand their own social networks should they so wish.
A fire risk assessment has been carried out on each property and recommendations followed. Each property has installed as standard a fire detection system which is tested and maintained in line with current legislation (Fire Reform Act 2005).The staffing team will advise service users of recommended procedures to follow in the event of a fire.
It is inevitable that during the course of their work Support Workers will access information about service users that may be of a personal or sensitive nature. QRC employees are made fully aware of the organisations Confidentiality Policy. Service Users should be aware that there are times when confidential information has to be disclosed to other parties for the benefit of them as individuals and this is outlined in the policy. Any notes recorded about the service users within our care will be freely accessible to those concerned. Any records or notes pertaining to individualised care will be kept in the service users care plan. Service users are encouraged to participate in the creation and review of their person centred care plans. With the Service user’s permission, relatives and friends may also add any comments in order to ensure that we are providing a service that reflects choice and customs and maintains independence, dignity & privacy.
Quality Reliable Care operates a no smoking policy within it services. For those Service Users wishing to smoke, they are able to do so in a designated smoking area, outside of the building.
Quality Reliable Care has systems in place to monitor quality and obtain feedback within its services from service users, relatives of service users, staff and stakeholders. Each service is inspected on a monthly basis with any shortfalls being highlighted in a written report containing a detailed action plan for staff, the service coordinator and land lord to follow in order that each individual service remains safe, effective and well led.
Quality Reliable Care’s Supported Accommodation Services are inspected on an annual basis by the East Sussex County Council’s Quality Monitoring Team and QRC Dom Care is inspected by the Care Quality Commission (CQC).
When last inspected by the Quality Monitoring Team and CQC, QRC Supported Accommodation / Dom Care Service was found to be fully compliant within the standards inspected.
Inspection reports can be found on the CQC website and copies are available upon request from the Registered Manager.
The Commission may be contacted at any time by any member of the public.
CQC National Customer Service Centre
Newcastle upon Tyne
Telephone: 03000 616161
Fax: 03000 616171
Each client is assessed individually to establish their hours of support required each day.
Kevin May, Group / Registered Manager; Tel: 07730748549;
See what our service users have been getting up to across our homes!
To find out more about our services or employment positions, please contact us today and a friendly member of staff will be in touch!